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What is it: A Quality Manual is a document that describes the elements of the quality system used to assure that the process of customer requirements, needs, and expectations are met. Quality Manuals shall include responsibilities and authorities for each element of the quality system. The Quality Manual is the second layer of documentation in a Quality Manufacturing System (QMS) as shown below:

Quality Manufacturing System Pyramid Quality Policy Standard Operating Procedures Manufacturing Process Planning Templates

Why use it: The Quality Manual is a reference book for all quality-related activities within an organisation. It sets out the quality policy, organisational procedures and practices of the supplier. Although the Quality Manual should be comprehensive, it should not be big or people will be deterred from using it.

Where to use it: ISO Accreditation and as a source for the implementation of a Total Quality System throughout the organization.

When to use it: Most accrediting bodies require a Quality Manual to be submitted before the preliminary inspection visit. The standards do not specify the format of the quality manual, but it is common practice to address each of the items in a given standard even though a particular item may not be applicable.

How to use it: As a guideline, the Quality Manual should not exceed 25-30 pages in length. The detailed work instructions must also be documented by they are part of a different tier of documentation. The quality manual serves the purpose of assuring the reader that the company has taken into account all the areas that need to be examined. The Quality Manual also identifies the overall policies for operation and quality improvement and the person responsible for each functional and sub functional area.

It includes or it refers to all those documents (policies, plans, procedures, instructions, etc.) that affect the quality of the product (or service) and provides the structure into which the other documents can then be placed.

 

  Name
Format
Preview (Click to enlarge)
  ISO 9001 Quality Systems Manual Template (Showing Page 1 of 14)
Microsoft Word Format
Microsoft Word
Format
Quality Manual Page 1 of 14 Template
  ISO 9001 Quality Systems Manual Template (Showing Page 2 of 14)
Microsoft Word Format
Microsoft Word
Format
Quality Manual Page 2 of 14 Template
  ISO 9001 Quality Systems Manual Template (Showing Page 3 of 14)
Microsoft Word Format
Microsoft Word
Format
Quality Manual Page 3 of 14 Template
USD $49.95
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