The Turtle Diagram is a cross between the SIPOC and a cause-and-effect diagram, as the Turtle Diagram looks at how the process satisfies the customer (typically an internal customer at this stage). By looking at what is really happening vs. what procedures say is supposed to be happening, an evaluation can be made as to whether the process is effective in meeting the customer's requirements.

Why use it: The use of a Turtle Diagrams helps to identify the process owner, responsibilities, resources, etc.

Where to use it: At any organization that applies ISO standards.

When to use it: As part of the process ISO auditing approach, auditors need to show proof in their records that you have identified the inputs, outputs and objectives of each process, A Turtle Diagram helps provide this infomation.

How to use it: The information in a Turtle Diagram should already be in your QMS procedures. The Turtle’s four legs represent the pillars of the process:

1. The material resources (equipment, material etc.)
2. The staff resources (qualified personal)
3. Available know-how (procedural descriptions, methods, techniques)
4. Performance indicators for the processes under examination.

The Turtle’s tail and head represent the input and the output of the process. Once all of these parts are placed together on a one page diagram a ISO auditor can see visually the individual procedures for that process.

Name Format Preview (Click to enlarge)   Turtle Diagram Instructions Microsoft Powerpoint Format   Turtle Diagram Template 1 with completed example Microsoft Excel Format   Turtle Diagram Template 2 Microsoft Excel Format   Auditor Turtle Diagram Template with explanation Microsoft Excel Format

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